Support Overview
AEP Networks' Support agreements provide customers with support and guaranteed response times, assuring that requests for post sales support are correctly prioritised and managed within AEP allowing our customers to focus on delivering the best service to their customers.
AEP has flexible, multi-year contracts that accommodate changes in each customer's business requirements. All of our solutions include a tailored approach utilising our capabilities in solutions integration, program management, customer care, fault management, network and capacity management and reporting. Our proven experience in communications is demonstrated by our best-practices approach, with experienced people, processes and tools to create solutions that help our customers achieve their business and mission objectives.
AEP Support agreements provide customers with:
- A single point of contact
- End-to-end accountability
- Guaranteed service levels
- A Commercial Account Manager
- A Technical Account Manager for the life of the contract
- Clear and predictable billing
- Knowledge transfer based on AEP Software and Hardware
AEP Networks Technical support consists of a team of qualified engineers located in the US, UK, Malaysia and Australia.
To seek Technical Assistance or for access to our Product Knowledge Base, please click on the appropriate button available next to each AEP product.
For escalation purposes, please contact us on the appropriate telephone numbers below:
| AEP Technical Support North America |
AEP Technical Support EMEA |
|
| Toll-Free: 1-877-638-4552 opt 4 Tel: +1-732-652-5200 opt 4 |
Tel: +44(0) 1344 637 327 (Series A only) Tel: +44(0) 1344 637 300 (All other products) |
|
| AEP Technical Support Australia |
AEP Technical Support ASIA |
|
| Tel: +61 (0) 2 9413 2282 | Tel: +60 (0) 3 2166 2260 |
For general enquiries regarding support options, quotes and renewals please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
